1. Eligible Returns ✅
We accept returns and exchanges for:
- Dresses received with manufacturing defects, fabric flaws, damage during transit
- Items delivered with incorrect size, wrong style or mismatched product
2. Return Conditions & Non-Returnable Items
All returned dresses must be unused, unworn, unwashed, with original tags attached and in original packaging. Items must remain in resalable condition.
Final sale items, custom modified dresses, and hygiene-related accessories cannot be returned or exchanged.
3. Return Time Limit
You have 30 calendar days from the date you receive your package to submit your return or exchange request. Requests after this window will not be accepted.
4. Return Process
- Email our support team to submit your return request, provide your order number and photos of the item.
- Wait for our team to approve your request and send return instructions.
- Ship the dress back to our return address:
50 University Ave, Los Gatos, CA 95030, United States
5. Exchange Process
- Contact customer support with your order number and specify which new dress style/size you wish to exchange for.
- Once approved, send the original dress back to our return address.
- After we receive and inspect your returned item, we will arrange shipment of your new replacement product.
6. Refund Process 💸
Once our warehouse receives and inspects your returned merchandise, we will process your refund within 3 business days.
Refunds will be issued back to your original payment method. Bank processing usually takes an additional 3–7 business days to show up in your account. Actual arrival time depends on your card issuer.
7. Return Shipping Fees
- If return is caused by our error (defective item, wrong dress shipped): FP Movement covers the return shipping cost.
- If return is for personal preference (style or fit not as expected): Customer is responsible for return shipping fees. We do not provide prepaid shipping labels.
8. Order Cancellation
- Orders can be fully refunded if cancelled before shipment.
- Once shipped, cancellation is not available. Please submit return request after receiving the package.
📞 Contact Information
Store Name: FP Movement
Address: 50 University Ave, Los Gatos, CA 95030, United States
Phone: (408) 317-3705
Email: info@fp-movement.com
Opening Hours (Pacific Time)
Monday to Saturday: 10:00–18:00
Sunday: 11:00–17:00
Response Time: We will reply within 24 hours.