1. Order Processing Time⏱️
Orders take up to 3 business days to process, verify inventory and prepare for dispatch. Processing does not include weekends or public holidays.
2. Order Cut-off Time
Orders placed before 14:00 Pacific Time will start processing on the same business day. Orders placed after 14:00 PT will begin processing the next business day.
3. Shipping Transit Time
Standard shipping transit time is 2–6 business days after dispatch.
4. Shipping Cost 🎁
We offer free shipping on all eligible orders. No extra shipping fee will be charged at checkout.
5. Delivery Regions
We ship to addresses within the United States.
6. Delivery Partner
We use UPS as our primary delivery carrier.
For large/bulky items, truck delivery service will be arranged. The truck driver will contact you in advance to confirm delivery time to ensure someone is available at the delivery address.
7. Order Cancellation ❌
- Before your package ships: You may cancel your order and receive a full refund.
- Once your order has been dispatched: Cancellation is unavailable. If you no longer want the items, please follow our Returns & Refunds process after delivery.
8. Tracking Your Order
After your parcel ships, we will send you a tracking number by email. Use this tracking number on the UPS official website to view real-time delivery status.
📞 Contact Information
Store Name: FP Movement
Address: 50 University Ave, Los Gatos, CA 95030, United States
Phone: (408) 317-3705
Email: info@fp-movement.com
Opening Hours (Pacific Time)
Monday to Saturday: 10:00–18:00
Sunday: 11:00–17:00
Response Time: We will reply within 24 hours.